Refunds & cancellation

This policy covers payments made to NOETIC LABORATORIES (OPC) PRIVATE LIMITED for AgniDesk subscriptions — the sign-up payment and renewals made online through Cashfree Payments, or by bank transfer.

What you pay for

A payment buys access to an AgniDesk workspace on the chosen plan for the period shown at checkout (usually one year). Access starts as soon as the payment is confirmed. Prices are listed on our pricing page and shown again before you pay.

Refunds

Subscription payments are non-refundable once the workspace is active. We refund in full when:

• you were charged twice for the same order, or charged more than the amount shown at checkout;
• the payment was taken but your workspace was never activated and we cannot activate it; or
• a payment was made in error and you tell us before the workspace is used.

We do not refund part of a period that has already started, including when a firm stops using AgniDesk part-way through the year.

How to ask for a refund

Write to contact@agnidesk.com within 30 days of the payment, with your workspace address, the amount, the date and the payment reference or Cashfree order ID. We reply within 3 working days.

An approved refund is made to the original payment method — card, UPI, net banking or bank account — within 5 to 7 working days of approval. Your bank may take a few more days to show it.

Cancellation

• You can cancel at any time by writing to us. Your subscription is simply not renewed: the workspace stays fully usable until the end of the period already paid for.
• Renewals are never charged automatically — each renewal is a payment you make yourself from the Billing page.
• When access ends, the workspace becomes read-only; your data is not deleted because a renewal is late.